TradePeg is a start-up tech company based in London providing solutions for wholesalers, manufacturers, distributors, importers, e-commerce & retail. We are a small team working within a friendly and relaxed office environment. TradePeg is a popular inventory, order and warehouse management software used by B2B and B2C businesses alike in the UK & US. We provide a comprehensive solution aimed at streamlining our customer’s processes and operations from purchasing through to delivery in a user-friendly tech environment. We are looking to recruit a Client Services Manager to join our growing team in our London offices. You will manage our day to day support function and ensure our clients experience a high level of service within TradePeg. You will also promote a culture of customer excellence throughout the company.

Role requirement:
  • Responsible for management of the services team
  • Owning the client support & onboarding functions within the company
  • Setting best practices and culture for customer excellence
  • Create, develop and improve internal and external processes and procedures
  • Contributing to assisting clients with their day to day needs
  • Ensure our clients needs are met
Skills:
  • You must be an enterprising individual ready to take ownership and put your stamp on the team/function
  • Must be engaging and possess excellent customer service skills
  • Excellent interpersonal skills
  • Must be somewhat tech minded and able
  • Detail orientated, analytical and a problem solver
  • Positive and can-do attitude
  • Excellent written communication
  • Confidence to assertively handle differing situations
We are looking for:
  • 3+ years work experience
  • Experience working in customer facing surroundings, ideally within a SaaS company
  • Degree in tech or otherwise is NOT required
Benefits:
  • Competitive salary
  • Career progression as the company scales
  • Generous holiday package
  • Warm office environment within a close-knit team

To apply, or find out more details, please use our Contact page or call Isaac on 0333 344 5026