Client Services Manager

TradePeg is a start-up tech company based in London providing solutions for wholesalers, manufacturers, distributors, importers, e-commerce & retail. We are a small team working within a friendly and relaxed office environment. TradePeg is a popular inventory, order and warehouse management software used by B2B and B2C businesses alike in the UK & US. We provide a comprehensive solution aimed at streamlining our customer’s processes and operations from purchasing through to delivery in a user-friendly tech environment. We are looking to recruit a Client Services Manager to join our growing team in our London offices. You will manage our day to day support function and ensure our clients experience a high level of service within TradePeg. You will also promote a culture of customer excellence throughout the company.

Role requirement:

• Responsible for management of the services team
• Owning the client support & onboarding functions within the company
• Setting best practices and culture for customer excellence
• Create, develop and improve internal and external processes and procedures
• Contributing to assisting clients with their day to day needs
• Ensure our clients needs are met

Skills:

• You must be an enterprising individual ready to take ownership and put your stamp on the team/function
• Must be engaging and possess excellent customer service skills
• Excellent interpersonal skills
• Must be somewhat tech minded and able
• Detail orientated, analytical and a problem solver
• Positive and can-do attitude
• Excellent written communication
• Confidence to assertively handle differing situations

We are looking for:

• 3+ years work experience
• Experience working in customer facing surroundings, ideally within a SaaS company
• Degree in tech or otherwise is NOT required

Benefits:

• Competitive salary
• Career progression as the company scales
• Generous holiday package
• Warm office environment within a close-knit team