TradePeg is a start-up tech company based in London providing solutions for wholesalers, manufacturers, distributors, importers, e-commerce & retail. We are a small team working within a friendly and relaxed office environment.
TradePeg is a popular inventory, order and warehouse management software used by B2B and B2C businesses alike in the UK & US. We provide a comprehensive solution aimed at streamlining our customer’s processes and operations from purchasing through to delivery in a user-friendly tech environment.
We are looking to recruit a Client Services Manager to join our growing team in our London offices. You will manage our day to day support function and ensure our clients experience a high level of service within TradePeg. You will also promote a culture of customer excellence throughout the company.
Responsible for management of the services team
Owning the client support & onboarding functions within the company
Setting best practices and culture for customer excellence
Create, develop and improve internal and external processes and procedures
Contributing to assisting clients with their day to day needs
Ensure our clients needs are met
You must be an enterprising individual ready to take ownership and put your stamp on the team/function
Must be engaging and possess excellent customer service skills
Excellent interpersonal skills
Must be somewhat tech minded and able
Detail orientated, analytical and a problem solver
Positive and can-do attitude
Excellent written communication
Confidence to assertively handle differing situations
We are looking for:
3+ years work experience
Experience working in customer facing surroundings, ideally within a SaaS company